B2B Terms of Service
These Terms are effective from 20th December 2021. You can find the previous Terms of Service here.
These Terms are effective from 20th December 2021. You can find the previous Terms of Service here.
Your use of the Service is governed by the following terms of service (“Terms”). Please review the Terms carefully before using the Service. Do not use the Service if you do not accept the Terms. You can only accept these Terms if you are a business or acting on behalf of a business.
In these Terms, unless the context requires otherwise:
Welcome to Slido! We’ve done our best to explain any legalese in simple words on this side. It is the language on the left that’s the legally binding stuff. You can only use this Service if you are a business and you have accepted these Terms. If you are not a business or acting on behalf of one, or if you do not agree to the Terms, please do not use the Service.
1.1. sli.do s. r. o., Vajnorská 100/A, 831 04 Bratislava, Slovakia (European Union), Company ID: 47333421, VAT ID: SK2023838806, tel: +421 2 33 057 224, registered in the Commercial Register maintained by the District Court in Bratislava I, Section Sro, Insert 91022/B (“Slido”) offers a software as a service solution provided through a cloud based platform that enables real-time active engagement of participants at a meeting, training, workshop or event (“Event”) organised by an organiser (together “Service”). The Service runs thanks to the “Underlying Systems” meaning the Slido software, IT solutions, systems and networks (including software and hardware) owned by Slido and Slido’s licensors and used to provide the Service, including any third party solutions, systems and networks and any software components Slido may make available, via app stores or other channels, as part of or related to, the Service (“Components”).
1.3. There are several types of plan offered under the Service, available at sli.do/pricing. Except for the Basic plan, a payment of a fee according to the fees and payment section of these Terms is required.
1.4. After choosing their preferred plan, an organiser will need to sign up using their name, surname, an individual email address and a password via the Website or the Mobile App and create an account in order to create an Event via the Service and use the features of their chosen plan.
1.5. The organization that an organiser represents in agreeing to the Terms is our customer (“Customer”). The organiser represents and warrants that the organiser:
The organiser explicitly indicates and accepts that the Service is for professional use only and that this is a business transaction to which consumer rules do not apply.
1.6. Customer cannot be a consumer and the Terms are governed by the Commercial Code.
1.7. Subject to the limitations of the chosen plan, Customer may authorize any person to be an organiser or a participant. The Customer, the Customer’s organisers and the Customer’s participants are, collectively, users of the Service (“Users”).
1.8. In order for a participant to start using the Service, the participant does not need to sign up. The use of the Service is free for participants.
1.9. Subject to clause 12., Slido tries to ensure the Service is available on a 24/7 basis. However, it is possible that on occasion the Service may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure. The Customer will be able to check the availability of the Service and timing of scheduled maintenance at .
1.10. Slido may contact the Customer to send the Customer emails directly or indirectly relating to the Customer's use of the Service.
Slido offers a service that enables real-time active engagement of participants at an event. You can access the Service through your electronic device with internet by going to hftzz.com.
Your level of service will depend on your chosen plan. The plans you can choose from are available at hftzz.com/pricing.
The use of the service is free for participants and they don’t need to register anywhere. They just enter the event code (and a password if applicable) and they’re good to go. An organiser, representing their business, needs to create an account through hftzz.com by signing up. In doing so, the organiser agrees to these Terms on behalf of the business.
2.7. Enterprise plan allows Customers to opt out of Beta Services.
There are additional parts of the Service offered in BETA, and the rules applicable to the Beta Service differ. You do not have to use the Beta Services if you do not wish to. Please do not use the Beta Service if you do not agree to the Beta Service terms. If you have an Enterprise plan you can opt out of Beta Service.
3.1. We may collect the following Customer Data that Customer or Customer’s Users submit to us through the Services or that is collected automatically:
|Customer Data||Category||What does it mean|
|Content data||Questions, Polls, Ideas and any other Event content which Users submit via the Service in their sole discretion.|
|Collateral event data||For example the event name, date.|
|Purchase data||Slido plan and price - simply said, who bought what and billing details.|
Typically information about the payment card, but
|Contact data||Such as User profile data (e.g. name, email ) address data of people reaching out to us.|
|Voice||Such as recordings of support or user research calls.|
|Technical data||Data collected automatically when you use our Services, such as device data, log data, location information, cookies.|
3.2. Customer is and continues to be the owner of all Customer Data.
3.3. In order to use their chosen plan, Customer (for itself and Users) grants to Slido free of charge a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, disclose, perform, import and display Customer Data for the duration of the provision of the Services:
Customer represents and warrants that it has secured all rights in and to Customer Data from the Customer’s Users as may be necessary to grant this license.
3.4. Only anonymous and aggregated Customer Data may be used for the improvement of our Services. Content data in Enterprise plans is not used for Service improvement purposes.
3.5. Basic plan Customer Data is public. Paid plans allow Customer to set certain privacy settings. When applied, Customer Data are only shared with:
3.7. Slido will take standard industry measures to back up all Customer Data stored using the Services.
3.8. Protection of Customer Data is a top priority for Slido so Slido will maintain administrative, physical, and technical safeguards described in our . Those safeguards will include measures for preventing unauthorized access, use, modification, deletion and disclosure of Customer Data by Slido personnel. Before sharing Customer Data with any of Slido service providers, Slido will ensure that the third party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of Customer Data and preventing unauthorized access. Customer (not Slido) bears sole responsibility for adequate security, protection and backup of Customer Data when in Customer's or its representatives' or agents' possession or control or when Customer chooses to use unencrypted gateways to connect to the Services.
4.1. "Confidential Information" means non-public information that a party designates as being confidential to the receiving party or, given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as confidential by the receiving party. "Confidential Information" includes, without limitation, information in tangible or intangible form relating to and/or including Customer Data, Slido security documentation, released or unreleased disclosing party software or hardware products, the marketing or promotion of any disclosing party product, disclosing party's business policies or practices, and information received from others that disclosing party is obligated to treat as confidential.
4.2. The parties agree that Confidential Information shall not include any information, however designated, that: (a) is or subsequently becomes publicly available without the receiving party's breach of any obligation owed the disclosing party under these Terms; (b) is rightfully acquired by or known to the receiving party prior to disclosure by the disclosing party without an existing confidentiality obligation; (c) is known to the receiving party from a source other than the disclosing party other than by the breach of an obligation of confidentiality owed to the disclosing party under this clause 4; or (d) was independently developed or acquired by any employee, director, affiliate, professional advisor, agent, independent contractor, data sub-processor, and consultant (“Representative”) of the receiving party without access to the Confidential Information of the disclosing party.
4.3. The party receiving any Confidential Information of the disclosing party shall not disclose such information to third parties for three (3) years following the date that the disclosing party first discloses such Confidential Information pursuant to these Terms, except that the receiving party may disclose Confidential Information: (i) to its Representatives on a need-to-know basis, provided that the receiving party has executed appropriate written agreements with each such Representative sufficient to enable compliance to the same or greater degree as required under this clause 4 or in case of professional advisors, these have to be bound by ethical duties respecting Confidential Information in accordance with the terms of this clause 4; or (ii) in accordance with a judicial or other governmental order or request, provided the receiving party shall, as far as legally possible, give the disclosing party reasonable opportunity to seek a protective order, or obtain written assurance from the applicable judicial or governmental entity that will afford the Confidential Information of the other party the highest level of protection afforded under applicable law or regulation. A list of Slido processors (service providers) is available at hftzz.com/terms#service-providers.
4.4. The receiving party shall be responsible for any failure by any of its Representatives to comply with any of the terms of this clause 4.
4.5. The receiving party shall take reasonable security precautions, no less than reasonable care, to keep confidential the Confidential Information of the disclosing party.
4.6. The receiving party agrees not to disclose, reproduce, summarize and/or distribute the Confidential Information of the disclosing party except in pursuance of the receiving party's business relationship with the disclosing party, and only as otherwise provided hereunder.
4.7. The receiving party shall notify the disclosing party without undue delay upon discovery of any unauthorized use or disclosure of the disclosing party’s Confidential Information, or any other breach of this clause 4 by the receiving party or its Representatives.
4.8. The receiving party shall, at the disclosing party’s request and option, return or delete all originals, copies, reproductions and summaries of the Confidential Information of the disclosing party. Notwithstanding anything to the contrary in this clause 4.8., neither of the parties shall be obligated to delete Confidential Information that is contained in an archived computer system backup; provided, however, that any such Confidential Information shall be subject to the terms and conditions of this clause 4 and shall be automatically deleted on a permanent basis on the expiry of the period of the archived computer system backup.
4.9. The parties acknowledge that monetary damages may not be a sufficient remedy for unauthorized disclosure of Confidential Information and that the disclosing party shall be entitled, without waiving any other rights or remedies, to seek such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction.
4.10. The terms of confidentiality under these Terms shall not be construed to limit the receiving party’s right to independently develop or acquire information products without use of the disclosing party's Confidential Information.
4.11. All Confidential Information is and shall remain the property of the disclosing party. By disclosing Confidential Information to the receiving party, the disclosing party does not grant any express or implied right to the receiving party to or under any patents, copyrights, trademarks, trade secret information or any other intellectual property right, except as otherwise specifically provided herein.
4.12. The receiving party understands and acknowledges that the disclosing party makes no representation or warranty, express or implied, as to the accuracy or completeness of the Confidential Information or other information provided to the receiving party, except as otherwise specifically provided herein.
Slido treats all your data according to principles of confidentiality and we expect the same treatment from you, if we send you some confidential information.
5.1. Customer shall ensure that the use of the Service by the Customer and each of Customer’s organiser and participant is in compliance with these Terms. Paid plans allow Customer to set certain privacy and participant control settings (e.g. moderation).
5.2. Customer warrants that Customer has full power and authority to enter into and perform the Customer’s obligations under the Terms.
As a Customer you’re responsible for your users, we do not have a direct relationship with the users themselves.
6.1. Customer shall ensure that information provided to Slido as reasonably requested by Slido and relating to the provision of the Services shall be accurate, complete and up to date. Customer shall use commercially reasonable efforts to keep this information accurate, complete and up to date.
6.2. Customer is responsible for all activity that occurs under the organiser’s account. Organiser’s access credentials shall be kept confidential and if the Customer or the Customer’s organiser knows or suspects that anyone other than the organiser knows the organiser’s access credentials, Customer shall promptly notify Slido. Customer shall ensure an organiser does not assist anyone else in accessing the organiser’s account on an unauthorized basis, including by sharing, publicly offering, selling, or offering to sell the organiser’s access credentials to third parties or otherwise in breach of these Terms; create more than one account to access the Service except as expressly permitted by Slido; or transfer the organiser’s account to any third party or otherwise commercially exploit the Service.
6.3. Customer shall not and shall ensure the Customer’s Users do not use the Service in contravention of these Terms, the requirements of any applicable national, state, provincial and local laws, ordinances, regulations and codes, orders, requirements, directives, decrees, decisions, judgments, interpretive letters, guidance and other official releases of any regulator that are applicable to the Users, their affiliates, the Service or any other matters relating to the subject matter of these Terms. This applies specifically, but not exclusively, to data protection or privacy laws, export control laws etc.
6.4. Customer shall not and shall ensure the Customer’s Users do not attempt to access or use the Service in a manner that may harm Slido or any third party or interfere with the functionality or operation of the Service or Underlying Systems, including, but not limited to:
6.5. Customer shall not and shall ensure the Customer’s organisers do not use the Service to collect from the participants any sensitive personal data or any of the following information:
Customer shall also ensure Event name does not contain any personal data.
6.6. Customer shall ensure the Customer’s Data:
6.7. Customer shall notify Slido without undue delay if Customer or Customer's organiser becomes aware or receives any notification of an accusation of any infringement connected to the Service.
Your Users shouldn’t lie about who they are, shouldn’t share their account access credentials, shouldn’t break any laws, shouldn’t do anything that may hurt Slido or any third party and shouldn’t input any objectionable data through the Service. The Service is not meant for sensitive data.
7.1. Customer agrees and acknowledges that the title to all intellectual property rights in Slido, the Service, the Underlying Systems, including but not limited to all of the contents, such as text, images, audio, and the HTML used to generate the pages, is and remains the property of Slido and Slido’s licensors. Except as expressly set forth in these Terms, no User acquires any rights, licences or goodwill in any of Slido’s intellectual property rights. Customer shall not and shall ensure Customer’s Users do not:
Slido and/or third parties own all IP in the Service and everything connected to it. You don’t get any rights to any Slido IP – you just use it as a service. You agree to respect all Slido’s IP rights and not do anything inconsistent with them.
8.1. If a User provides Slido with ideas, comments or suggestions relating to the Service or the Underlying Systems (“Feedback”), all intellectual property rights in that Feedback, and anything created as a result of that Feedback (including new material, enhancements, modifications or derivative works), are owned solely by Slido.
We care about your suggestions for improvement! Slido wants to be able to use your feedback to improve the Service so we need you to agree that Slido will own everything that’s created thanks to your feedback.
9.1. Unless Customer requests Slido not to (via an email to email@example.com), Customer agrees to grant Slido the right to use and display Customer's name, logo and Feedback on the Website and in other marketing and promotional materials solely in connection with our respective activities under these Terms.
Slido can use your name and logo for marketing purposes, unless you opt out.
10.1. An infringement or breach of any of the obligations by a User contained in clauses 5 and/ or 6 and/ or 7 is considered a breach of the Terms and Slido shall be entitled to edit (without compromising the integrity of) or remove that User’s Data and/ or unilaterally terminate that User’s access to the Service with immediate effect and/ or cancel that User’s accounts, as reasonably appropriate without any obligation on Slido to refund the Customer.
10.2. Customer shall be liable for any losses or damages resulting from any infringement or breach of clauses 5 and/ or 6 and/ or 7 by the Customer and/ or the Customer’s Users. Customer agrees to indemnify, hold harmless and defend Slido and its officers, directors, employees and agents from any claims, damages, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorneys' fees, resulting directly or indirectly from any claim by a third party that arises in connection with Customer’s and/or the Customer’s Users’ use of the Service in contravention of these Terms.
10.3. The Parties acknowledge that monetary damages may not be a sufficient remedy for the infringement or breach of clauses 5 and/ or 6 and/ or 7 and that Slido shall be entitled, without waiving any other rights or remedies, to seek such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction.
If you breach your obligations, Slido can terminate your access to the Service and remove your data. You will be liable for all resulting loses and damages and Slido can ask the courts for an injunction or other equitable remedies where damages wouldn’t be sufficient to cover all losses. If third parties are harmed and sue Slido, you will indemnify Slido for this.
12.2. Slido does not guarantee the accuracy, truthfulness, completeness, or usefulness of any data.
12.3. Slido acts as a “passive conduit” of communications between Users and does not have the obligation to pre-screen any Customer Data. Any opinions, advice, statements, service, offers, or other information contained in Customer Data are those of the respective author(s) or distributor(s) and not of Slido.
12.4. Slido will use commercially reasonable efforts to make the Services secure, free of viruses or other harmful code, uninterrupted and error free, however, Slido provides no warranty as to this.
12.5. Slido makes no representation concerning the quality of the Service and does not promise that the Service will interoperate perfectly with every operating system, browser or electronic device. Every user is different, and Slido does not guarantee that the Service will meet Users' needs or requirements or the needs or requirements of any other person or the needs or requirements set forth in any documentation.
12.6. Slido is not responsible for malfunctioning or inapplicability of the Service provided pursuant to these Terms due to improper use or a combination of the impact of technical equipment, software or malicious programs on Customer’s or User’s side.
12.7. Internet connection sufficient to the number of participants is vital for the smooth and seamless running of the Service - without an appropriate internet connection Users may not be able to extract full benefits of the Service. Customer is responsible for the internet connection and equipment necessary to access and use the Service. Slido cannot be held responsible for malfunctioning caused by inadequate internet connection or equipment.
12.9. Slido expressly disclaims any liability or claims that may arise between Users of the Service, including, but not limited to, disputes between Customer, organisers and participants. Users are solely responsible for their interactions and any disputes that arise from interactions with any of the foregoing.
12.10. Except for the obligations and warranties set out in these Terms, Slido excludes and Users waive all other representations, conditions, terms, guarantees and warranties, express, implied or collateral, arising by operation of law or otherwise, including but not limited to implied warranties, terms or conditions of satisfactory quality or fitness for a particular purpose or conformance to description or sample, except to the extent such representations, conditions, terms, guarantees or warranties may not be excluded by law. To the extent that they cannot be excluded, the liability of Slido for any breach is limited, at Customer’s discretion, to:
12.11. The maximum aggregate liability of Slido under or in connection with the Terms or relating to the Service, whether in warranty, contract, tort (including negligence), breach of statutory duty or otherwise, must not exceed an amount equal to the Fees paid or to be paid by the Customer under the Terms in the current 12 months. The cap in this clause includes the cap set out in clause 12.10.
12.12. Slido shall not be liable to Customer for any indirect, incidental, special, consequential, exemplary or punitive damages, including but not limited to damages for lost profits, contracts, revenues, savings, income, business, use, data (including Customer Data), and/or goodwill arising out of or in connection with these Terms, however caused (including through negligence) and regardless of whether Customer has been informed of the possibility or likelihood of such damages arising.
12.13. For the avoidance of doubt, nothing in these Terms limits or excludes any liability of Slido for death or personal injury caused by its negligence, for fraud or for any other liability that cannot be lawfully excluded or limited under applicable law and all disclaimers and limitations of liability only apply to the maximum extent permitted by applicable law.
Where the law allows this, the Service is provided “as is” and “as available” and all guarantees and warranties not provided in these Terms and the relevant Policies are excluded. Slido only accepts limited liability for direct losses. The maximum aggregate liability of Slido under the Terms must not be higher than the amount of the fees paid by you under the Terms in the previous year. Third parties have their own relationship with you.
13.1. Customer agrees to pay the applicable fee for the Customer's chosen plan as provided in Slido pricing available at hftzz.com/pricing or, if a different fee is agreed between Slido and the Customer, the Customer agrees to pay the agreed fee (the "Fee").
13.2. Slido reserves the right to update Slido pricing at hftzz.com/pricing at any time at its sole discretion.
13.3. The following ways of purchasing the Service are available:
13.4. Slido does not accept cheques.
13.5. In any event, the Customer agrees to pay the Fee, where applicable, before the Customer and/ or the Customer’s Users start using the Service.
13.6. Slido may charge interest on overdue amounts or suspend the provision of the Services until all overdue amounts due are fully paid. Interest will be calculated from the due date to the date of payment (both inclusive) at a rate of 8% per annum (prorated on a daily basis), or the highest rate allowed by law, whichever is less.
13.7. The invoices are sent to the Customer solely by e-mail in a non-editable PDF file and considered delivered if not automatically rejected or refused by server.
13.8. Slido uses Braintree, a division of PayPal, Inc. (“Braintree”) for payment processing services. By using Braintree payment processing services Customer, or Customer’s organiser on Customer’s behalf agrees to the Braintree Terms of service.
13.9. Slido does not store any payment card information.
13.10. If Customer purchases the Services through a reseller, all payment-related terms (including, but not limited to, pricing, invoicing, billing, payment methods, and late payment charges) will be set forth in Customer's agreement directly with such reseller and such payment-related terms will supersede any conflicting terms set forth in this clause 13. Slido may suspend or terminate your or your Users access to the Services in the event of non-payment of the applicable fees to Slido by the reseller, or Customer's uncured breach of the agreement. Notwithstanding anything to the contrary, the agreement between Customer and a reseller: (i) shall not modify any of the terms set forth herein other than those portions of Section 13 related to billing and payments, and (ii) is not binding on Slido.
Fees are specified at hftzz.com/pricing. You can either pay online or via wire transfer. You have to pay before your event. If you don’t pay on time, Slido may charge an 8% pa interest or suspend your Service.
If you’re buying through a reseller, you’ll be paying on their terms but we still need to get payment from them. If we don’t, we can stop your Service. You still need to comply with all our other terms.
14.1. The period of these Terms will commence on the date when Customer or Customer’s organiser accepts the Terms on our Website or Mobile App by signing up and creating an account (“Effective Date”).
14.2. As our business evolves, we may change these Terms. All Customers shall be notified about any changes to the Terms through updating our website or we may message the Customers via the Service. If a Customer would like to receive notifications of material changes to the Terms via email, Customer may sign up by emailing firstname.lastname@example.org with the subject “Subscribe to Terms Changes Notifications” specifying the email address they would like the notifications sent to.
Customer shall have a reasonable time specified in the notification to object to any material changes. If Customer or Customer's organiser uses the Services after the effective date of any changes, that use will constitute Customer’s acceptance of the revised Terms. If the Customer does not agree to the material changes, the Customer may terminate the relationship immediately by deleting their account. Such termination is without prejudice to any fees incurred by Customer prior to the termination.
Customer can review the most current version of the Terms at any time by visiting this page. Any material revisions to these Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change.
14.3. The free Service continues until terminated, while the paid Service has a term according to the purchased plan that may expire or be terminated. The Terms remain effective until the Service under the Terms has expired or been terminated.
14.4. A party may terminate the Service immediately if the other party breaches a material provision of these Terms and:
14.5. Slido may terminate the Service immediately if:
14.6. Either party may terminate the relationship without cause in writing with a one-month notice period (the notice period commences on the first calendar day of the month following the calendar month in which the notice of termination was delivered to the other party). If Slido terminates without cause, Slido shall reimburse the Customer for any unused Service pro rata.
14.7. Customer may terminate the free Service immediately without cause by deleting their account.
Slido can change these Terms at any time and will notify you of any important changes. If you do not agree, you can delete your account and we will refund you for any unused Service pro rata. If either of us has a good reason, either of us can end the Service immediately, no refunds. If you want to end the Service without a good reason, you will have to tell us 30 days before and you won’t get your money back. If we want to end the Service without good reason, we will have to tell you 30 days before and refund you for any unused Service pro rata.
15.1. Notices to Slido shall be sent by email to email@example.com, or to an address that Slido has specified for the purposes of this section. Unless Customer provides a separate address for notices, Customer hereby agrees that the email address Customer’s organiser provides to Slido may be used for the purposes of sending notices to Customer or Customer’s organiser.
15.2. Notices under this section shall be effective upon delivery if not automatically rejected or refused by a server.
15.3. Slido and Customer agree that the written form requirement is also complied with in the case of communication by email, unless the Terms or binding provisions that the Parties cannot deviate from under applicable law provide otherwise.
All legal notices to Slido should be sent to firstname.lastname@example.org. Slido will send you notices to the email address you provided unless you specify otherwise.
16.1. The Terms and an invoice, where an invoice is issued, shall constitute the entire agreement between Slido and Customer with respect to the subject matter hereof and supersede all prior or contemporaneous oral and written agreements, proposals, negotiations, representations, commitments and other communications between Slido and the Customer, including but not limited to any fixed terms and conditions on any purchase orders or vendor registration forms. All prior negotiations between Slido and the Customer regarding the subject matter described herein have been merged into the Terms and there are no understandings, representations, or terms, oral or written, express or implied, regarding the subject matter described herein other than those set forth herein.
16.2. If any provision of these Terms is or becomes prohibited by law or is judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of the remainder of these Terms.
These Terms form the entire agreement between you and Slido and nothing else will count. If any clauses of these Terms are held by a court to be invalid, these should be severed and the rest of the Terms should go on.
17.1. Neither Slido nor the Customer may assign the Terms or any rights or obligations mentioned herein without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed. However, either Slido or the Customer may assign these Terms without the consent of the other party provided such assignment fulfils the following criteria:
17.2. Any attempted assignment not in accordance with this clause shall be null and void.
17.3. These Terms and any amendment hereto shall be binding on Slido, the Customer, their successors, assigns or other transferees for the benefit of the other party and its Affiliates and their successors and assigns.
Save for some limited circumstances neither you nor Slido can assign rights and/or obligations under these Terms unless the other party consents to this.
18.1. Except as expressly provided otherwise, Slido or the Customer do not intend any term of these Terms to be enforceable by any third parties. Slido and the Customer do not require the consent of any third party to terminate, rescind or to agree any variation, waiver or settlement in relation to it.
Third parties won’t have a say or benefit in anything concerning these Terms.
19.1. Unless Slido or the Customer expressly waives its rights in writing no delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of these Terms shall either be or be deemed to be a waiver or in any way prejudice any right of that party under these Terms. No right, power or remedy conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.
If either party messes something up, but the other party suffers it for a time, this won’t mean the first party can’t complain later.
20.1. Neither Slido nor the Customer shall have any liability under or be deemed to be in breach of these Terms for any delays or failures in performance of these Terms which result from circumstances beyond the reasonable control of that party. Such circumstance might be an impediment that has occurred independently of the will of the obligated party and prevents it from fulfilling its obligation if it cannot reasonably be assumed that the obligated party would divert or overcome this impediment or its consequences and that it would anticipate that impediment at the time of the beginning of its commitment.
If something unforeseeable happens that’s beyond the reasonable control of either of us (e.g. war, riot, floods, hurricanes…) and either of us doesn’t do what we should under these Terms, we will be excused from that obligation.
21.1. These Terms shall not constitute or imply any partnership, joint venture, agency, fiduciary or other relationship between Slido and the Customer other than the contractual relationship expressly provided for in these Terms.
You are just buying the Service from us and we’re just selling the Service to you. This doesn’t make us partners, joint venture, agent and principal, fiduciaries or anything else other than service provider and customer.
22.1. All sections of these Terms relating to User obligations, confidentiality, intellectual property, disclaimers, limitation of liability, dispute resolution, compliance with laws or those sections of these Terms that, by their nature and content, are intended to survive the completion, rescission, termination or expiration of these Terms shall so survive and continue to bind the parties for the period of time permitted under applicable law.
When these Terms end, there are some responsibilities that won’t end.
23.1. Where there is a dispute the aggrieved party shall notify the other party in writing of the nature of the dispute with as much detail as possible about the deficient performance of the other party. The parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to these Terms through negotiations between a director of each of the parties with authority to settle the relevant dispute.
23.2. If the dispute cannot be settled amicably within 60 days from the date on which either party has served written notice on the other of the dispute then the remaining provisions of this clause 23 shall apply.
23.3. The parties shall irrevocably submit to the exclusive jurisdiction of the Slovak courts for the purposes of hearing and determining any dispute arising out of these Terms, if the parties cannot resolve such dispute by the procedure set out above.
23.4. These Terms and all matters arising from it and any dispute resolutions referred to above shall be governed by and construed in accordance with Slovak law notwithstanding the conflict of law provisions and other mandatory legal provisions. However, the parties agree that neither the Terms nor any instructions or communications from Slido have to be in the Slovak language and that the last two versions of the Terms shall be available via the Website at sli.do/terms. If the Customer requires an earlier version of the Terms, Slido shall make these available to the Customer upon written request.
23.5. Clauses 23.1. and 23.2. do not affect either party’s right to seek urgent interlocutory and/or injunctive relief.
If we don’t agree about something essential, we will first try to talk about it and resolve it in a friendly way. If talking won’t cut it, either of us can take it to the Slovak courts, applying Slovak law.
You can find our identification and ways to contact us here. Our Data Protection Officer at email@example.com would also be happy to help with your privacy questions, concerns and would also welcome your feedback.
In most cases we are the controller, meaning we decide what personal data to collect from you, how and why and are responsible for dealing with your requests to exercise your rights. Where our Customer (represented by the organiser of your event) is the controller, you can either contact them directly or if you cannot contact them directly, contact us and we can pass your query on to them.
We only collect the minimum personal data necessary and we don’t use automated decision making or profiling techniques.
The table below tells you:
|Category & who it relates to||Controller||Legal basis & purpose|
|Category & who it relates toParticipant profile data:|
name, email address and company
|ControllerCustomer||Legal basis & purposeContract with Customer: provision of the Services only (Service provision may include support, maintenance and protection of the Service in all cases)|
|Category & who it relates toParticipant content data in Enterprise plans:|
questions, poll answers, ideas, chats - simply content shared by participants and related to a non-anonymous individual
|ControllerCustomer||Legal basis & purposeContract with Customer: provision of the Services only|
|Category & who it relates toParticipant content data in other plans:|
questions, poll answers, ideas, chats - simply content shared by participants and related to a non-anonymous individual
|Legal basis & purposeContract with Customer and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones|
|Category & who it relates toOrganiser profile data + contact data of representatives|
involved in the procurement, legal, IT&security and audit processes:
name, email address, company
|Legal basis & purposeContract and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones and marketing|
This may include e.g. registration, account management, feedback, education, product news etc.
|Category & who it relates toOther organiser data: video & voice||ControllerSlido,|
|Legal basis & purposeConsent and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones and marketing|
This may include e.g. support, user experience research calls, testimonials
|Category & who it relates toOrganiser purchase data:|
We do not collect payment card information - this is collected directly by the payment gateway (optional)
|Legal basis & purposeContract and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones, sales and marketing|
This may include e.g. procurement, sales, contracting, reviews, billing, accounting, statistics etc.
|Category & who it relates toUser technical data:|
Most of this data is not personal data, but some may be in some circumstances.
- device data (e.g. hardware model, operating system version, unique device identifiers),
- log data (e.g. your search queries, details about your connection such as IP address, date, time, edge-location, ssl-protocol, ssl-cipher or time-taken to serve you requested site, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL)
- location information (IP address)
- unique application numbers
- browser local storage and application data caches
|ControllerSlido||Legal basis & purposeContract and/ or legitimate interest of provision, tailoring and improvement of our Services|
|Category & who it relates toCookies and other trackers:|
Essential, analytical and advertising cookies.
|ControllerSlido||Legal basis & purposeContract, consent and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones and marketing|
|Category & who it relates toContact data of people reaching out to us:|
E.g. on our web forms, chat, email, demo, contact us, newsletter, webinars, masterclasses, feedback etc.
Usually name, email, company, rarely voice and video.
|ControllerSlido||Legal basis & purposeConsent and/ or contract with the person and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones, sales and marketing|
|Category & who it relates toLeads contact data:|
usually name, email, company.
|ControllerSlido||Legal basis & purposeConsent and/ or contract with the person and/ or legitimate interest of provision, tailoring and improvement of our Services, development of new ones, sales and marketing|
|Category & who it relates toPartners contact data:|
e.g. events professionals.
Usually name, email, company.
|ControllerSlido||Legal basis & purposeContract and/ or legitimate interests of cooperation to provide the best Service possible|
Because of the nature of the Service we don’t expect any sensitive data or any other personal data in any other fields.
We may anonymise and aggregate data so it wouldn’t be personal data and use or share such data for any other legitimate business purpose. We may share non-personal aggregated data publicly (e.g. to show trends about the usage of our Services).
The personal data we collect could generally cover these categories under the California Consumer Privacy Act:
We might also use or share your personal data for other legal reasons and purposes if we have a good faith belief it is reasonably necessary e.g.
or with your consent.
Apart from technical data which we collect automatically, we get personal data from you as the data subject directly - it’s what you give us.
We may also obtain data about you from our partners. When such information is associated with your Slido account, we treat it as personal data.
How long we keep your personal data depends on the type of data and the purpose for which we use the data. We will keep your personal data only for the period necessary to fulfil the purposes unless the law tells us to keep it for longer.
For Customer Data, this will generally be for the Term plus the period from the expiry of the Term until deletion of all Customer Data by Slido in accordance with its back up policies.
The Service also offers certain controls for the Users to automatically delete their data via the Service themselves.
Who we share your data with depends on who you are:
Slido is based in Slovakia, EU, but some of our staff and service providers we rely on to provide the best Service to you work outside of Slovakia or the EU. This means your personal data may be transferred outside of the country where you live. Having said that, we will only transfer or share your personal data if there are sufficient controls in place to protect it (e.g., we may make the recipients promise they will protect your data in our contracts with them).
For specific information about which service providers we use, what for, what personal data we send them, where they will process that data and how we make sure it’s protected, please see our table of Processors (Service Providers).
Depending on where you are, the law gives you some rights around your personal data. We believe you should have control over your data no matter where you live, so where we are the controller, we decided to give you all these rights below regardless of where you are. If our Customer is the controller, you should contact them directly or let us know whether we should pass your query on to them.
The fastest way to submit and get a rights request resolved is via the automatic controls you have in the Service. However, if you can’t do that for whatever reason, you can always contact us (please see our contact details in the contacts section above) or if you are a California resident wanting to exercise your rights, you can call us at this toll free number: +1 855 659 0501.
Some of the rights above are not absolute meaning we might not be able to comply with them immediately or fully, for example if the law makes us keep some personal data (e.g. we won’t be able to delete all your personal data if the law makes us keep records of your request and our compliance), or to maintain backups for the protection of your personal data (e.g. your information will be in our backups for 28 days before it is deleted automatically and permanently.)
To protect your personal data, we’ve put reasonable technical and organisational security measures in place. For more information, please see our .
We do not knowingly collect personal data of children where the law would require us to obtain the consent of their parents. If you would like to collect personal data from children through the Service where parental consent is required by law, you agree to get all the consents to do this legally.
We may sometimes include or offer third party products or services on our Websites or through the Service. These third parties will have their own privacy policies and it is up to you to follow these. We’re not responsible for these third parties. However, we do our best to protect our Websites and Services and welcome any feedback about these third parties.
Last updated May 17th, 2021.
Slido may engage and use a selected set of service providers to process certain Customer Personal Data in connection with the Service (each, a “Processor”). This page provides all information about the entity, location of processing and role of each Processor.
Prior to engaging any Processor, Slido carries out due diligence to evaluate the Processor, focusing on privacy, security and other practices affecting the processing of Customer Data. Slido has written agreements in place with all such Processors ensuring protection of Customer Personal Data. Slido is responsible for its Processors.
As we would like to focus on our mission, we decided not to run our own infrastructure or develop all the features that we need ourselves. But Slido needs a home, so we have agreed to work with the following companies and incorporated their services as an underlying, integral part of our solution.
|Processor||Purpose||Personal data||Location where personal data is processed||Data transfer safeguard|
|ProcessorAmazon Web Services, Inc.||PurposeInfrastructure as a service||Personal dataContact data, Content data, Technical data, Purchase data||Location where personal data is processedIreland, Germany||Data transfer safeguardEU only|
|ProcessorAtlassian Pty Ltd||PurposeInternal helpdesk and contract management||Personal dataContact data, Purchase data, Technical data||Location where personal data is processedAWS Data Centers (geographically distributed data centers worldwide)||Data transfer safeguardStandard Contractual Clauses ("SCC")|
|ProcessorCalendly LLC||PurposeMeeting scheduling||Personal dataContact data||Location where personal data is processedAmazon Cloud Servers USA||Data transfer safeguardPrivacy shield and SCC|
|ProcessorDocuSign, Inc.||PurposeElectronic Signatures||Personal dataContact data||Location where personal data is processedUSA and Third Countries||Data transfer safeguardSCC|
|ProcessorElastic, Inc.||PurposeSales CRM||Personal dataContact data, Purchase data||Location where personal data is processedUSA||Data transfer safeguardSCC|
|ProcessorBloomreach SK s.r.o. (EXPONEA, s.r.o.)||PurposeUser behaviour analytics||Personal dataContact data, Technical data, Purchase data||Location where personal data is processedIreland, Germany||Data transfer safeguardEU only|
|ProcessorGainsight, Inc.||PurposeSales CRM||Personal dataContact data, Purchase data||Location where personal data is processedAWS Data Centers (geographically distributed data centers worldwide)||Data transfer safeguardSCC|
|ProcessorGoogle Inc.||PurposeEmails and Workspace||Personal dataContact data, Purchase data||Location where personal data is processedUSA, Chile, Ireland, Netherlands, Finland, Belgium, Taiwan, Singapore||Data transfer safeguardSCC|
|ProcessorHotjar Ltd||PurposeUser behaviour analytics||Personal dataContact data||Location where personal data is processedIreland||Data transfer safeguardEU only|
|ProcessorInSided BV||PurposeSlido Help Centre and Community Platform (optional service)||Personal dataContact data, Technical data||Location where personal data is processedIreland||Data transfer safeguardEU only|
|ProcessorJoincube, Inc. (Beamer)||PurposeNotification Tool, User Behavior Analysis||Personal dataTechnical data||Location where personal data is processedUSA||Data transfer safeguardPrivacy Shield and SCC|
|ProcessorMicrosoft Corporation||PurposeOffice use applications||Personal dataContact data, Purchase data||Location where personal data is processedMicrosoft Global Cloud Locations (EU, EFTA, UK, USA)||Data transfer safeguardPrivacy Shield and SCC|
|ProcessorNice Reply s.r.o.||PurposeCustomer satisfaction and feedback||Personal dataContact data||Location where personal data is processedUSA||Data transfer safeguardSCC|
|ProcessorQualityUnit, LLC||PurposeTicketing System||Personal dataContact data, Purchase data||Location where personal data is processedSlovakia||Data transfer safeguardEU only|
|ProcessorSESSIONSTACK Ltd.||PurposeUser behaviour analytics and error debugging||Personal dataTechnical data||Location where personal data is processedBulgaria||Data transfer safeguardEU only|
|ProcessorSlack Technologies, Inc.||PurposeInternal communications||Personal dataContact data, Purchase data||Location where personal data is processedAWS Data Centers (geographically distributed data centers worldwide)||Data transfer safeguardSCC|
|ProcessorSuperfaktura.sk, s.r.o.||PurposeAccounting||Personal dataContact data, Purchase data||Location where personal data is processedSlovakia, United Kingdom||Data transfer safeguardSCC|
|ProcessorThe Rocket Science Group, LLC||PurposeEmail Delivery Service||Personal dataContact data||Location where personal data is processedUSA||Data transfer safeguardPrivacy Shield and SCC|
|ProcessorTwilio Inc.||PurposeCall Service||Personal dataContact data, Voice||Location where personal data is processedUSA||Data transfer safeguardPrivacy Shield and SSC|
|ProcessorTypeform SL||PurposeSurveys||Personal dataContact data||Location where personal data is processedUSA, Germany||Data transfer safeguardPrivacy Shield and SSC|
|ProcessorVGD SLOVAKIA s. r. o.||PurposeAccounting||Personal dataContact data, Purchase data||Location where personal data is processedSlovakia||Data transfer safeguardEU only|
|ProcessorWhistic, Inc.||PurposeSlido Security Assessment||Personal dataContact data||Location where personal data is processedUSA||Data transfer safeguardSCC|
|ProcessorZoom Video Communication, Inc.||PurposeVirtual meetings||Personal dataContact data||Location where personal data is processedUSA, Brazil, Argentina, UK, Germany, Singapore, Australia||Data transfer safeguardSCC|
There may also be entities that process your personal data as a controller, such as the organiser’s company, banks, payment services, accountants or auditors.
Slido may also engage one or more of the following entities as Processors to deliver some of the Services provided to a Customer:
Slido entered into SCC with the relevant entities.
From time to time the Processors we engage may also change. We may engage a new Processor, or change one of the old ones. You will be notified about any changes to Processors through updating our Website or we may message the Customers via the Service. If you would like to receive a notification when we add a new Processor you may sign up by emailing firstname.lastname@example.org with the subject “Subscribe to New Processor Notifications” specifying the email address they would like the notifications sent to.
On this page, we’ll explain our approach to achieving data privacy compliance, both for ourselves and for our Customers.
What we're doing to be continuously compliant and where you can find more information:
We are continuously monitoring any new guidance around privacy compliance, and update our systems and legal commitments accordingly. Watch this space for updates and new information as it becomes available.
If you have any questions or concerns about privacy at Slido, our Data Protection Officer at email@example.com would be happy to help.